This Independent Contractor Agreement (\"Agreement\") is entered into between CleanSnap Ltd (trading as \"CleanSnap\", company registration pending) (\"we\", \"us\", \"the Platform\") and the individual registering as a Cleaner on the CleanSnap platform (\"you\", \"the Cleaner\").
\r\nBy registering as a Cleaner on CleanSnap, you confirm that you have read, understood, and agree to be bound by this Agreement.
\r\nContact us: support@cleansnap.co.uk
\r\n\r\nYou are an independent, self-employed contractor. You are not an employee, worker, agent, or partner of CleanSnap. Nothing in this Agreement creates an employment relationship, a worker relationship, a partnership, or a joint venture between you and CleanSnap.
\r\nThis means:
\r\nIf HMRC or any other authority determines that you are an employee or worker of CleanSnap, this Agreement shall be interpreted to the maximum extent permitted by law to preserve the independent contractor relationship.
\r\n\r\nCleanSnap is a marketplace platform that connects Customers with independent Cleaners. We facilitate bookings, payments, and communication — but we do not provide cleaning services ourselves.
\r\nYou have the absolute right to:
\r\nWe do not set minimum hours, shifts, or quotas. Your engagement with the Platform is entirely at your discretion.
\r\n\r\nIf you are unable to fulfil an accepted job, you may arrange for a qualified substitute to perform the service on your behalf, provided that:
\r\nIf you cannot arrange a substitute, you must cancel the job through the app as early as possible.
\r\n\r\nCleanSnap charges a 15% service fee on each completed booking. This fee is added to your price and paid by the Customer. It is deducted from the total booking amount before your earnings are transferred.
\r\nFor example: if the total booking price is £115, the Customer pays £115. CleanSnap retains £15 (the 15% service fee calculated on the base price of £100), and you receive £100.
\r\n\r\nEarnings are paid to the bank account or Stripe account you provide during registration. You are responsible for ensuring your payment details are accurate and up to date.
\r\n\r\nPayments are processed after job completion. The timing of payouts to your account depends on Stripe's processing schedule and your bank. We aim to transfer earnings promptly, but CleanSnap is not responsible for delays caused by Stripe or your bank.
\r\n\r\nAs a self-employed contractor, you are solely responsible for:
\r\nCleanSnap does not deduct tax or National Insurance from your earnings. We may be required to report your earnings to HMRC under DAC7 digital platform reporting rules.
\r\n\r\nYou are responsible for providing your own cleaning equipment unless the Customer has opted to provide their own products for a specific booking. The booking details will clearly indicate whether you need to bring supplies.
\r\nYou are responsible for maintaining your equipment in good working order and ensuring any products you use are safe and suitable for the surfaces being cleaned.
\r\n\r\nWhile CleanSnap does not control how you perform your work, you agree to:
\r\nIf you need to cancel an accepted job:
\r\nRepeated cancellations may result in:
\r\nWe understand that genuine emergencies occur. Occasional cancellations with reasonable notice will not result in penalties.
\r\n\r\nYou must hold and maintain valid Public Liability Insurance with a minimum cover of £1,000,000 for the entire period during which you offer or provide services through CleanSnap. This protects you against claims for accidental damage to a Customer's property or injury to third parties while you are working.
\r\nCleanSnap does not provide insurance cover for Cleaners. You are solely responsible for arranging, paying for, and maintaining your own insurance.
\r\nYou must provide valid proof of your Public Liability Insurance during verification, and you cannot accept any jobs until it has been verified. You must keep your cover current at all times. If your insurance lapses or expires, your verification will be suspended automatically and you will be unable to accept jobs until you upload valid proof of renewed cover.
\r\nIf you perform any cleaning service without holding valid Public Liability Insurance, you do so entirely at your own risk and accept full personal liability for any damage or injury caused.
\r\n\r\nTo register as a Cleaner, you must:
\r\nWe reserve the right to request additional documentation at any time to verify your identity and right to work. Failure to provide requested documentation may result in suspension or termination of your account.
\r\n\r\nCustomers may leave reviews and ratings after a completed service. These are displayed on your profile and help other Customers make informed decisions.
\r\nConsistently low ratings may affect your visibility on the platform. We will notify you if your average rating falls below our minimum threshold and provide an opportunity to improve before taking further action.
\r\n\r\nWe collect and process your personal data in accordance with our Privacy Policy. By registering as a Cleaner, you acknowledge that:
\r\nFor full details on how we handle your data, please read our Privacy Policy.
\r\n\r\nAll content on the Platform (logos, text, graphics, software) is owned by CleanSnap or its licensors. You may not use CleanSnap's branding, logos, or materials for any purpose without our written permission.
\r\nYou grant CleanSnap a non-exclusive, royalty-free licence to use your profile information (name, bio, photos) for the purposes of operating and promoting the Platform.
\r\n\r\nYou may close your account at any time through the app settings or by contacting us. You must complete any accepted jobs before closing your account, or cancel them with appropriate notice.
\r\nAny outstanding earnings will be paid to you after account closure, subject to a reasonable processing period.
\r\n\r\nWe may suspend or terminate your account if:
\r\nWhere possible, we will give you notice and an opportunity to address the issue before termination. In cases of serious misconduct, fraud, or safety concerns, we may suspend your account immediately without notice.
\r\n\r\nUpon termination:
\r\nCleanSnap is a marketplace platform. We facilitate connections between Customers and Cleaners but do not supervise, direct, or control the cleaning services you provide.
\r\nTo the maximum extent permitted by law:
\r\nNothing in this Agreement excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by English law.
\r\n\r\nYou agree to indemnify and hold CleanSnap harmless from any claims, damages, losses, or expenses (including legal fees) arising from:
\r\nIf you have a dispute with a Customer, please report it through the app or contact us at support@cleansnap.co.uk. We will review the dispute and aim to resolve it within 5 business days.
\r\nIf you have a dispute with CleanSnap regarding this Agreement, please contact us in writing. We will attempt to resolve the matter informally first. If we cannot reach a resolution, either party may pursue the matter through the courts.
\r\n\r\nWe may update this Agreement from time to time. When we make material changes, we will notify you through the app and ask you to review and accept the updated Agreement before continuing to use the Platform as a Cleaner.
\r\nIf you do not agree to the updated Agreement, you should stop accepting jobs and close your account. Your continued use of the Platform after accepting the updated Agreement constitutes your agreement to the revised terms.
\r\n\r\nThis Agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
\r\n\r\nLast updated: May 2026
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